General FAQ

• Frequently Asked Questions

  1. 1. What is eSobi? What can it do for me?

  2. 2. I see eSobi within my newly purchased notebook, what is it?

  3. 3. Why should I register eSobi?

  4. 4. What is the minimum system requirement for eSobi?

  5. 5. What is eSobi club?

  6. 6. How many languages does eSobi software interface support?

• eSobi Purchasing

  1. 1. Where and how can I purchase eSobi?

  2. 2. I already made the purchase, where is my eSobi?

  3. 3. What payment methods are available?

  4. 4. I don't live in the U.S., so what other currencies do you accept?

  5. 5. Why is my order declined?

  6. 6. I would like to purchase more than just one copy, what should I do?

  7. 7. How can I upgrade my eSobi Lite that come alone with my purchased computer?

Operation Support

• Registration / Activation Related

  1. 1. How can I modify my eSobi information subscription?

  2. 2. Should I select create new account or I already have an account during my registration?

  3. 3. I can't activate my eSobi with the License key received in the purchase email, what can I do?

  4. 4. I see Error Message during the registration process, what does that mean?

• Others

  1. 1. My eSobi is loading very slowly recently. What's going on?

  2. 2. How can I perform un-install and re-install to my eSobi?

  3. 3. How do I avoid Java "Just-In-Time" error?

  4. 4. What version of eSobi do I have?

  5. 5. How do I report a software bug?

  6. 6. Why won't eSobi work with split-screen programs (such as GridVista and MultiFrame)?

  7. 7. In Meta Search, some [Search Engine] options cannot be checked. Why is that?

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