General FAQ
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Frequently Asked Questions
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eSobi Purchasing
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1. Where and how can I purchase eSobi?
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2. I already made the purchase, where is my eSobi?
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3. What payment methods are available?
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4. I don't live in the U.S., so what other currencies do you accept?
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5. Why is my order declined?
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6. I would like to purchase more than just one copy, what should I do?
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7. How can I upgrade my eSobi Lite that come alone with my purchased computer?
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Operation Support
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Registration / Activation Related
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1. How can I modify my eSobi information subscription?
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2. Should I select create new account or I already have an account during my registration?
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3. I can't activate my eSobi with the License key received in the purchase email, what can I do?
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4. I see Error Message during the registration process, what does that mean?
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Others
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1. My eSobi is loading very slowly recently. What's going on?
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2. How can I perform un-install and re-install to my eSobi?
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3. How do I avoid Java "Just-In-Time" error?
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4. What version of eSobi do I have?
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5. How do I report a software bug?
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6. Why won't eSobi work with split-screen programs (such as GridVista and MultiFrame)?
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7. In Meta Search, some [Search Engine] options cannot be checked. Why is that?
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