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eSobi Support - FAQ

SupportGeneral FAQ

Registration / Activation Related

  1. 1. How can I update my Registration information or modify Newsletter subscription?

  2. 2. Should I select Create new account or I already have an account during my registration?

  3. 3. Where is my account ID?

  4. 4. I can't activate my eSobi with the License Key received in the purchase email, what can I do?

  5. 5. I see Error Message during the registration process, what does that mean?

  6. 6. My computer has been restored, and the eSobi program is gone. What can I do?

How can I update my Registration information or modify Newsletter subscription?

If you would like to update your member information or to modify Newsletter subscription, please go to eSobi Cloud and then Portfolio to proceed.

Should I select create new account or I already have an account during my registration?

If you are new to eSobi and have never registered before, please select create new account for future services and offers. However, if you have already registered before as a trial member, and due to circumstances such as bought a full-version and would like to activate it or computer reformatted and would like to install back again, please select I already have an account. * If you have forgotten your account ID and Password, please click on Forgot password?
* If you skip registration during your first launch of eSobi, please click here!?

Where is my account ID?

If you have already registered, but don’t know your ID/Password…
  1. Go to provided email and look for eSobi Activation Letter.
  2. Click on the activate link within.
  3. When Portfolio page pop-up, create a desired account ID and Password to complete.
If you have never registered before…
  1. Launch your program and provide a valid email during the registration to register eSobi product.
  2. Go to your email and activate the account link within eSobi Activation Letter.
  3. Create a desired account ID and password when portfolio page pop-up.
* If you did not receive the letter, please check your spam mail, otherwise click here and enter your registered email to request a new Activation Letter.

I can't activate my eSobi with the License Key received in the purchase email, what can I do?

Please make sure your 16-digit license key is entered correctly. The best way is to copy and paste the license key to avoid any possible typing errors. If you still encountered problem, please contact customer service with the Error Message you see immediately. * Please note, the license key will only be compatible with the full-version you have purchased through the online shopping system.

I see Error Message during the registration process, what does that mean?

The purpose of having Error Message is to identify the issue. If you think the message you are seeing is incorrect, please contact customer service and include the message such as "Error Message(x061)" for further investigating.

My computer has been restored, and the eSobi program is gone. What can I do?

If your program is missing due to computer restoration, please find one that suits your previous circumstance. Your program was:
  1. Trial version downloaded from eSobi website or download sites…
    Download again from the websites and entered your previously registered information as existing user.
  2. Pre-load version that came with your purchased computer…
    Login to eSobi Cloud – "Portfolio" and you should be able to find your product under "Registration History", click download to begin. If you have not yet registered, please contact customer service regarding this situation.
  3. Full-version purchased from eSobi website…
    Login to eSobi Cloud – "Portfolio" and you should be able to find your product under "Registration History", click download to begin.
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