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eSobi Support - FAQ

SupportGeneral FAQ

Frequently Asked Questions

  1. 1. What is eSobi? What can it do for me?

  2. 2. I see esobi Inc. within my newly purchased notebook, what is it?

  3. 3. Why should I register esobi Inc.?

  4. 4. What is the minimum system requirement for eSobi?

  5. 5. How many languages do esobi Inc. products support?

  6. 6. What is Podcast?

  7. 7. What media files can eSobi Podcast play?

  8. 8. I downloaded an episode, but it won't play. Why is that?

  9. 9. Where can I find more News feeds and Podcast feeds?

  10. 10. I have recently upgraded to Windows 7, and would like to continue using eSobi. new

  11. 11. What is eSobi Cloud? new

What is eSobi? What can it do for me?

eSobi v2.5, an plus version of eSobi Lite, is a 4-in-1 tool designed specifically for Internet Information management. This software includes News Reader, Entertainment Podcast, Internet Search, Info Library - it also comes with 15 global languages and 22 regional default channels. To have a better idea of each function details, please go to eSobi Product Feature.

I see esobi Inc. product within my newly purchased notebook, what is it?

We specialized in providing visual UI and user-friendly navigating Interment information management tools that are ideal for your daily life. The software is available at our online store or at partnered hardware vendors. If you see esobi Inc. pre-loaded on your newly purchased computer or hardware, it means that your hardware vendor has chosen us as the alliance and wish to assist you to enhance the user experience. The pre-load product is yours for FREE*, we will not charge you for the use of software. So enjoy! * Applies to esobi Inc. partnered vendor only.

Why should I register esobi Inc. product?

We honestly think having superior and express services are essential. Therefore, having your complete hardware and esobi Inc. software information will help us process your inquiries faster. Another benefit of registering eSobi is that you will be able to use eSobi Cloud - an online service platform, and others such as receive our up-to-date news, free offers, and etc periodically. * Your privacy is important to us! We will not share any personal information. For more information, please read Privacy Policy.

What is the minimum system requirement for eSobi?

eSobi v2.5 is fully compatible with Microsoft Windows XP all version and Vista all version. For more detail on software performance matter, please visit eSobi System Requirements.

How many languages do esobi Inc. products support?

esobi Inc. software (not including eSobi Mobile) currently supports 15 languages: English, French, German, Italian, Spanish, Swedish, Portuguese, Dutch, Russian, Finnish, Czech, Japanese, Simplified Chinese, Traditional Chinese, and Korean.

What is Podcast?

Podcast is a group of digital media files such as video and audio, and automatically downloaded to your podcast software for later or even offline use. Click here to see what eSobi Podcast can do for you!

What file format can eSobi Podcast play?

eSobi Podcast accepts most of the file types supported by Windows Media Player, however, your system may require Codec.

I downloaded an episode, but it won't play. Why is that?

For eSobi program's best performance, please upgrade to Windows Media Player Version 9 or above.

Some Podcast programs require a Codec, which is a program capable of decoding digital files.

Where can I find more News feeds and Podcast feeds?

eSobi understands your needs, therefore, we have specially picked and included some of the best multi-language source in your eSobi application for you to subscribe from. * If you don't have eSobi yet, please download here.

I have recently upgraded to Windows 7, and would like to continue using eSobi.

eSobi is now offering Windows 7 upgrade to all our valuable users. Please find an appropriate solution to proceed.*In order to login and use the service, you will need to have your ID and Password ready. If you have not yet become a member, please launch eSobi program to proceed.

If you previously owned a…
Pre-load version: Please login to Member and select My Portfolio, the "Registration History" will display the latest version for you to download from.
Trial version (from eSobi official website/other download sites): After upgrading your computer to Win 7, please download the latest version here.
Full version with license key: Please login to Member and select My Portfolio, the "Registration History" will either display the latest version for you to download from or a request form (fill-out the form to customer service, and we will provide a suitable solution to you as soon as possible).

What is eSobi Cloud?

eSobi Cloud is an online service platform, and it includes My Page, My Friend, My News, eSobi Online, and Portfolio. All these individual functions bring you convenience and entertainment in your daily life.

For more detail on each individual feature, please visit eSobi Cloud FAQ.

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