General FAQ

• Frequently Asked Questions

  1. 1. What is eSobi? What can it do for me?

  2. 2. I see eSobi within my newly purchased notebook, what is it?

  3. 3. Why should I register eSobi?

  4. 4. What is the minimum system requirement for eSobi?

  5. 5. How many languages does eSobi software interface support?

  6. 6. What is Podcast? new

  7. 7. What media files can eSobi Podcast play? new

  8. 8. I downloaded an episode, but it won't play. Why is that? new

  9. 9. Where can I find more News feeds and Podcast feeds? new

• eSobi Purchasing

  1. 1. Where and how can I purchase eSobi?

  2. 2. I already made the purchase, where is my eSobi?

  3. 3. What payment methods are available?

  4. 4. I don't live in the U.S., so what other currencies do you accept?

  5. 5. Why is my order declined?

  6. 6. I would like to purchase more than just one copy, what should I do?

  7. 7. How can I upgrade my eSobi Lite that pre-installed on my purchased computer?

Operation Support

• Registration / Activation Related

  1. 1. How can I update my eSobi information or modify eSobi Newsletter subscription

  2. 2. Should I select Create new account or I already have an account during my registration?

  3. 3. I can't activate my eSobi with the License key received in the purchase email, what can I do?

  4. 4. I see Error Message during the registration process, what does that mean?

  5. 5. My computer has been restored, and the eSobi program is gone. What can I do?

• Others

  1. 1. My eSobi is loading very slowly recently. What's going on?

  2. 2. How can I perform un-install and re-install to my eSobi?

  3. 3. How do I avoid Java "Just-In-Time" error?

  4. 4. What version of eSobi do I have?

  5. 5. How do I report a software bug?

  6. 6. Why won't eSobi work with split-screen programs (such as GridVista and MultiFrame)?

  7. 7. In Search (Meta Search), some [Search Engine] options cannot be checked. Why is that?

  8. 8. Does eSobi have Proxy support?

  9. 9. Can I modify bandwidth usage?