Operation Support

How can I update my eSobi information or modify eSobi Newsletter subscription?

If you would like to update your member information or to modify eSobi Newsletter subscription, please go to www.esobi.com and then Members. Select a service from the right column to proceed.

Should I select create new account or I already have an account during my registration?

If you are new to eSobi and have never registered before, please select create new account for future services and offers. However, if you have already registered before as a trial member, and due to circumstances such as bought a full-version and would like to activate it or computer reformatted and would like to install back again, please select I already have an account. * If you have forgotten your account ID and Password, please click on Forgot password?
* If you skip registration during your first launch of eSobi, please Click here! ?

I can't activate my eSobi with the License key received in the purchase email, what can I do?

Please make sure your 16-digit license key is entered correctly. The best way is to copy and paste the license key to avoid any possible typing errors. If you still encountered problem, please contact customer service with the Error Message you see immediately. *Please note, the license key will only be compatible with the full-version you have purchased through the online shopping system.

I see Error Message during the registration process, what does that mean?

The purpose of having Error Message is to identify the issue. If you think the message you are seeing is incorrect, please contact customer service and include the message such as "Error Message(x061)" for further investigating.

My computer has been restored, and the eSobi program is gone. What can I do?